DUE TO THE CURRENT COVID 19 SITUATION, SHIPPING WILL BE REDUCED TO ONLY TWICE A WEEK. THIS AVOIDS THE AMOUNT OF TIMES HAVING TO VISIT THE POST OFFICE.
Usually, post is delivered within the UK in around 3-5 business days with International postage up to around 10 business days.
Because of the current situation, Royal Mail has advised it can take up to 6 weeks for your items to arrive. I will do my very best to make sure you receive your item quickly, however some things are out of my control. Please bare that in mind when asking for an update.
All orders are shipped from the UK using Royal Mail.
UK orders are sent 2nd class and International are sent using Standard Shipping.
Estimated Shipping Times vary depending on where your item is heading to. Ive attached some rough shipping times. These times indicate how long it will take to reach you after Ive processed and dispatched.
UK: 3-5 business days
Europe: 5-7 business days
USA: 7-9 business days
Rest of the World: Around 10 business days
I can't guarantee these shipping times but will do my best to make sure it is met.
Unfortunately tracking is not available with the shipping methods I use, but if you would like to add tracking, please get in touch and we can do that.
Orders sent out of the EU will have a customs label attached. Buyers are responsible for any customs and import taxes that may apply. Unfortunately delays due to customs are out of my control.
If you would like to cancel an order please let me know as soon as possible. If the order hasn't been dispatched I can organise a refund. If it has been dispatched please see the below Returns policy.
If you would like to return your items, please get in touch with me as soon as possible. As long as I receive the goods back in the same condition they were sent and within 30 days I can process a refund or exchange.
Sale items and Personalised products can not be returned.
To return your item, please contact us first. Items can then be sent to Emily Harvey Art, PO Box 775, Oldham, OL1 9EB
For any other questions of concerns, please feel free to get in touch! E x